Livestock Arrive Sick Or Dead?
If you do have an unfortunate experience & the livestock arrives sick or dead, follow these steps.
Do I Qualify For Our Guarantee?
- All claims must be submitted on the day of delivery.
- 100% LIVE Guarantee only for Thermacol Box Shipping
- Livestock claims are void if the customer misses the first delivery attempt.
- Dry Goods - Any no living item has a full guarantee.
- Free Items - Any item that is sent for free or as an extra is not covered by our guarantee.
FISH IS DEAD ON ARRIVAL:
- Please share a Clear Photo of Video of Dead Fish In the bag and out of the bag so that they can be clearly identified and counted.
- We will Issue a Code for 100% Cost of the Dead fish Shown in the Photo & Video.
All Refund WILL ONLY BE OF A REFUND CODE THAT CAN BE REDEEMED ON YOUR NEXT PURCHASE
WE DO NOT REFUND THE SHIPPING COST OR PACKING COST
- Al Photos or Videos must be shared no more than 6 hours after the parcel has been delivered. Time of Delivery will be taken according to the time mentioned in the Courier company website.
- Refunds will be initiated within 72-96 hours of the request being received.
- No Dead fish claims will be entertained if the fish was not dead in the bag.
- We have No responsibility after the fish is added to your aquarium
THERE WILL BE NO PRODUCT RETURN OR CASH REFUND!