1.We are expertise in packing and shipment for years with zero mortality rate. The orders are packed to last 72+ hours (3 Days). We use both Carton and Thermocol boxes for the shipment based on the distance and time it may take to reach the Customer's Destination.
2.Once the order is collected from respective Parcel Office, Courier or Railway Station,
3.Avoid keeping it from direct sunlight.
4.Request you to record a video clip during unboxing fishes. If there is any DOA (Death On Arrival), then we may request our customers to share the unboxing video clips with us to claim 100% refund or replacement for the same. (It is to be noted that we have achieved 0% mortality rate in outstation shipments). Any deaths caused post adding the fishes into the Tank, we will not be responsible for it as it might be a caused due to Poor Water Parameters, Uncycled Tanks and other reasons.